Cancelling an Order
Under UK law, you have the right to cancel the contract for your purchase within 30 days of delivery. To cancel a contract, write “Cancel Contract” on the back of the invoice. Package the items securely and send them to us with the invoice within 30 working days of the date that the items were delivered. We ask that you contact us before you return them. We may, at our discretion, accept goods back outside of these 30 days, subject to a 25% restocking fee. You must contact us in advance for this option to be considered.
We recommend that you use a recorded delivery service when returning goods to us. Note that you will be responsible for the costs of returning the goods, unless we have delivered the item to you in error. 24 hours’ advance warning is required for returns.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage & packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item
Although faults with electric fuel pumps are very rare, we do occasionally get items that are faulty after purchase. We aim to handle all faulty items returned to us as quickly as possible to avoid inconvenience to you. We strongly suggest checking that your pump is where the fault lies, as in many cases, it could be a faulty power supply; contamination within the fuel tank; or fuel starvation that is causing problems with the pump. A significant number of pumps that are returned to us have failed to work due to user error rather than being a faulty product.
If a faulty pump is confirmed; we will pay to ship a replacement back to you. Where no fault is found, unlike some companies, we don’t charge a test fee; however, we do have to charge carriage back to you at cost. Any non-faulty items not claimed within three months will be disposed of.